FREQUENTLY ASKED QUESTIONS
What areas do you serve?
We typically serve the Wasatch Front area, but we have traveled out to Wendover, NV and Green River, WY. We have characters in all locations up and down the Wasatch Front to cut down mileage costs. Characters travel for FREE within a 20 mile radius of their location. If you require travel further than that, a small fee for mileage will be charged. We are happy to travel! Just let us know what you require.
We recommend 4-6 weeks in advance for most characters. We will do our best to accommodate last minute requests, although you may have to be flexible on the character request.
It is recommended that the party is held close to home, if not at home. If the party is too far away, the guests will find it difficult to travel. If the party cannot be held at home, any recreation center, park, church facility, clubhouse, etc. Please plan for inclement weather. Also, please respect the characters and their costumes and do not hold parties at places that will be difficult for them to maintain their dignity. We need to be informed of special venues so that we can plan ahead with you in order to accommodate your needs. (Example, we are supportive of having a Mermaid party by the pool, or Spiderman party at a climbing gym. We need to be aware of these circumstances so we can plan with you to determine the best fit for your party needs.)
The booking fee is non-refundable. However, if we fail to deliver your party based on a no-show character or problem on OUR part, we will do our best to either reschedule or issue you a refund you the cost of the party and booking fee. Please understand that we require a safe environment for our characters. If, for any reason, our characters arrive and feel unsafe at the environment provided, they have the right to leave. They will notify us, and we will discuss the situation afterwards. A refund may be offered, though it is possible that in some situations, there will be no refund.
Most parties are generally booked on Friday or Saturday, though any other day or time is acceptable.
Should I tip my character?
If you feel that your character has done a good job, tipping is appreciated and accepted. As for how much, 10-20% is a normal amount, in most cases. If your character has exceeded expectations, please let them know.
If you let us know with enough time, we will do our best to accommodate your request. Don’t hesitate to contact us with questions. We can create nearly any character given enough time.
After we receive your payment, we will send you a confirmation email repeating to you the specifics you requested in your email, or a phone call. A few days before the party, you should be contacted by your character to confirm those specifics as well.
If you cancel or reschedule your party ten days in advance, we will make a reasonable attempt to reschedule, although a different character may have to be used. If rescheduling cannot occur, you will receive the cost of your character refunded to you. The booking fee is non-refundable. If the party is canceled with shorter notice, we will again make a reasonable attempt to reschedule, but will not issue a refund if rescheduling is not possible.
Due to the nature of the characters, some costumes are more intricate and difficult than others. For that reason, some characters are more expensive than others. Many characters require a few hours to fully prepare. Some characters also require a helper to meet them nearby the party to help them change. The time for the people and costs are covered by the additional fee.
We are willing to work out special circumstances. Email us at characterbooking@gmail.com for more information.
It depends! If you are planning a birthday party for a child, feel free to ask them who their favorite character is, and make plans accordingly. If you are hosting an event, just ask us who you think would be a good fit for your theme! Our Ice Queen is always a popular choice no matter what the event. Think also about the time of the year! During Halloween, our villains are always a hit! Speaking of villains, you've found our hidden message! Send us a message on Instagram saying "It's good to be bad" and if you're the first person to do so, Maleficent will send you a personalized message!
Our booking system accepts major credit cards. First we take a booking fee to secure your date, and then the remaining balance is due a week before your event!
LIABILITY
Character Booking is not responsible for any damage, injury or other accidents that may occur while on site. We are also not responsible for allergic reactions that may be caused by food, facepaint, balloons, or other items. A supervising adult is required at all parties for children under the age of 18, and they will be responsible for the care and management of all children present.
Note: While we strive to provide quality entertainment, it is not our intention to violate copyright laws. Our characters are generic, NOT name brand, copyrighted or licensed characters. If you need a licensed, copyrighted character at your event, please contact the company/copyright holder for the character you require.